Privacy Policy
Last Updated: December 13, 2025
Introduction
At North End Boise Retreat ("we," "our," or "us"), accessible at [yourdomain.com], we are committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
If you have questions about this Privacy Policy, please contact us at keith@everhomepm.com
Scope of This Policy
This Privacy Policy applies to information collected through our website and booking process. It does not apply to information collected offline or through third-party booking platforms (such as Airbnb or Vrbo), which have their own privacy policies.
Your Consent
By using our website and booking our vacation rental property, you consent to this Privacy Policy and agree to its terms.
Information We Collect
Booking Information
When you make a reservation, we collect:
Full name and contact information (email, phone number, mailing address)
Payment information (processed securely through our payment processor)
Government-issued ID (as required for guest verification)
Number of guests and their ages
Special requests or accessibility needs
Vehicle information for parking purposes
Communication Information
When you contact us, we may collect:
Email correspondence
Text messages
Phone call records
Any information you voluntarily provide in your communications
Website Usage Information
We automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent on our site
Referring website
Date and time of visits
How We Use Your Information
We use the information we collect to:
✓ Process and manage your reservation
✓ Communicate with you about your booking, check-in instructions, and house rules
✓ Provide customer support before, during, and after your stay
✓ Send booking confirmations and pre-arrival information
✓ Process payments and refunds
✓ Verify guest identity for security purposes
✓ Improve our property and services based on feedback
✓ Comply with legal obligations including tax reporting
✓ Prevent fraud and unauthorized access
✓ Send occasional promotional emails about special offers (you may opt out anytime)
✓ Analyze website traffic to improve user experience
Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
Service Providers: We share information with trusted third parties who help us operate our business, including:
Payment processors (Stripe)
Booking platforms (Airbnb, Vrbo, etc.)
Property management software providers
Email service providers
Cleaning and maintenance services (name and arrival/departure dates only)
Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and property.
Property Protection: We may share information with law enforcement if we suspect illegal activity or property damage.
Cookies and Tracking Technologies
Our website uses cookies to:
Remember your preferences
Analyze site traffic and usage patterns
Improve website functionality
Track booking conversions
Types of Cookies We Use:
Essential cookies: Required for website functionality
Analytics cookies: Help us understand how visitors use our site
Marketing cookies: Track effectiveness of our advertising
You can control cookies through your browser settings, though some website features may not function properly if cookies are disabled.
Data Security
We implement reasonable security measures to protect your personal information, including:
Secure SSL encryption for data transmission
Secure payment processing through PCI-compliant providers
Limited access to personal information on a need-to-know basis
Regular security assessments
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
Fulfill the purposes described in this policy
Comply with legal and tax obligations (typically 7 years for financial records)
Resolve disputes and enforce our agreements
After this period, we securely delete or anonymize your information.
Your Privacy Rights
CCPA Rights (California Residents)
Under the California Consumer Privacy Act (CCPA), you have the right to:
Know what personal data we collect and how we use it
Request deletion of your personal data
Opt out of the sale of personal data (we do not sell personal data)
Non-discrimination for exercising your privacy rights
GDPR Rights (EU Residents)
Under the General Data Protection Regulation (GDPR), you have the right to:
Access – Request copies of your personal data
Rectification – Request correction of inaccurate information
Erasure – Request deletion of your personal data
Restrict processing – Request limitation on how we use your data
Data portability – Request transfer of your data to another organization
Object – Object to our processing of your personal data
Exercising Your Rights
To exercise any of these rights, contact us at keith@everhomepm.com. We will respond within 30 days.
Third-Party Booking Platforms
If you book through Airbnb, Vrbo, Booking.com, or other platforms, their privacy policies govern the information they collect. We receive limited booking information from these platforms necessary to manage your reservation.
Children's Privacy
Our vacation rental services are not directed to children under 13, and we do not knowingly collect personal information from children. Guests must be at least 25 years old to book our property. If we learn we have collected information from a child under 13, we will delete it promptly.
Email Communications
We may send you:
Booking confirmations and receipts
Pre-arrival instructions and check-in details
Post-stay feedback requests
Occasional promotional offers
Opt-Out: You may unsubscribe from promotional emails at any time by clicking the "unsubscribe" link or contacting us directly. You cannot opt out of transactional emails related to your booking.
Links to Third-Party Websites
Our website may contain links to third-party sites (local attractions, restaurants, etc.). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information: